> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcsolar.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Meta leads in both directions

> Import enquiries and send supported qualification feedback to Meta.

**Open:** Customers and its **Meta** integration control. Use an account with permission to manage the connection.

## Before connecting

Have access to the correct Facebook Page and Pixel/Dataset. Meta consent must allow Page management and the required assets. The platform connection must be available before your business can connect.

<Steps>
  <Step title="Connect Meta">
    Choose **Connect Meta** and sign in through Meta's own authorisation screen.
  </Step>

  <Step title="Choose the business assets in Meta">
    Authorise one intended Page with Page Manage access and one Pixel/Dataset. The CRM does not provide a separate asset picker for this setup.
  </Step>

  <Step title="Check the connection">
    Return to ArcSolar and look for **Connected and syncing**. Review the Page, connected forms and inbound routing.
  </Step>

  <Step title="Verify both directions">
    Submit a clearly identified test lead through the intended form. Check that it arrives with the right source and customer details. Follow the supported qualification transition and inspect the integration/provider diagnostics for feedback.
  </Step>
</Steps>

## What two-way means

**Inbound:** leads from the connected Page's forms enter the CRM.

**Outbound:** the inspected connection describes qualification feedback when **New** moves directly to **Contacted** or **Quoted**. Do not assume every later stage, note or message is mirrored back to Meta.

A connected status does not prove attribution or improved advertising results. Verify an actual lead and the supported event before declaring the setup complete.

## Fix a connection

* **Reconnect Meta:** access expired or was removed; repeat authorisation.
* **Automatic setup is waiting on Meta:** check the Page and Pixel/Dataset choices in Meta consent.
* **Management access required:** use an appropriately authorised account.
* **Sign-in temporarily unavailable:** contact ArcSolar support; clients should not need to supply platform technical credentials.

## ArgonixIntelligence in this workflow

Once a lead is in the CRM, supported briefs can help prioritise follow-up. Intelligence does not choose Meta permissions or guarantee campaign performance.


## Related topics

- [Connect your tools](/integrations/overview.md)
- [Manage the pipeline and deal stages](/customers/pipeline.md)
- [Use ServiceM8 alongside ArcSolar](/integrations/servicem8.md)
- [The customer journey](/quickstart.md)
- [Connect Formbay](/integrations/formbay.md)