> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcsolar.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up Stripe customer payments

> Connect your business so customers can pay against their issued quote.

**Open:** **Set up customer payments** during onboarding, or the Stripe card under **Retailer Settings → Integrations**, where available.

## Complete setup

1. Use the Stripe setup action for your organisation.
2. Open the secure Stripe page.
3. Submit the requested business, representative, identity and payout-bank details.
4. Return to ArcSolar and check the account status.
5. Finish any outstanding verification requirements.
6. Confirm customer collection is enabled before asking a customer to pay.

Submitting information can allow you into the workspace while Stripe reviews the account. It does not necessarily enable charges or payouts immediately.

## How customer payment works

The customer opens the secure quote, reviews the agreement and follows its acceptance/payment steps. The amount comes from the issued payment schedule. Available methods are those presented by the checkout.

The organisation's subscription and [VoIP PayTo mandate](/setup/payto) are separate from this customer transaction.

| Status or event                    | Meaning                                                    |
| ---------------------------------- | ---------------------------------------------------------- |
| Quote accepted or agreement signed | Customer agreed to the offer                               |
| Checkout opened                    | Customer started payment                                   |
| Processing                         | Payment is not yet confirmed as settled                    |
| Paid or successful payment         | Provider confirmation has been recorded                    |
| Refund                             | Money returned; it does not automatically unlock the quote |

## Resolve problems

If collection is disabled, finish Stripe's outstanding requirements. If the customer returned from checkout but ArcSolar still shows processing, check the payment record before sending a second link. Do not create a duplicate charge to resolve a display delay.

For reconciliation, use [Finance](/delivery/finance), the customer record and the provider payment reference together.

## ArgonixIntelligence in this workflow

Intelligence may help identify a payment that needs attention. Only confirmed payment records establish that money was collected.


## Related topics

- [Create your organisation](/setup/onboarding.md)
- [Understand the PayTo mandate](/setup/payto.md)
- [Prepare the workspace for daily use](/setup/checklist.md)
- [Connect your tools](/integrations/overview.md)
- [Set up notifications](/setup/notifications.md)