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Open: Set up customer payments during onboarding, or the Stripe card under Retailer Settings → Integrations, where available.

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Complete setup

  1. Use the Stripe setup action for your organisation.
  2. Open the secure Stripe page.
  3. Submit the requested business, representative, identity and payout-bank details.
  4. Return to ArcSolar and check the account status.
  5. Finish any outstanding verification requirements.
  6. Confirm customer collection is enabled before asking a customer to pay.
Submitting information can allow you into the workspace while Stripe reviews the account. It does not necessarily enable charges or payouts immediately.

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How customer payment works

The customer opens the secure quote, reviews the agreement and follows its acceptance/payment steps. The amount comes from the issued payment schedule. Available methods are those presented by the checkout. The organisation’s subscription and VoIP PayTo mandate are separate from this customer transaction.

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Resolve problems

If collection is disabled, finish Stripe’s outstanding requirements. If the customer returned from checkout but ArcSolar still shows processing, check the payment record before sending a second link. Do not create a duplicate charge to resolve a display delay. For reconciliation, use Finance, the customer record and the provider payment reference together.

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ArgonixIntelligence in this workflow

Intelligence may help identify a payment that needs attention. Only confirmed payment records establish that money was collected.

Related topics

Create your organisationUnderstand the PayTo mandatePrepare the workspace for daily useConnect your toolsSet up notifications