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After a live quote is sent, keep the customer conversation and the operational record aligned.

Follow up with context

Check the offer’s sent, viewed and accepted states. Read the latest reply and scheduled messages before reaching out. Review automatic tasks before adding new ones.

Handle a change

Use Quote revisions when editing is available. Recheck the full offer and payment schedule. Acceptance or payment can lock revisions; ask your manager about the supported next step.

Prepare the handover

Confirm the chosen offer, acceptance and actual payment or finance status separately. Leave the site information, agreed scope, promises, open questions and named next owner on the project. A sale is not installation readiness. Operations still checks equipment, installer, site conditions and required clearance. Review Projects and jobs with your manager. Course overview