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Contact support@arcsolar.com.au.

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Include the useful details

  • Your organisation and the screen you were using.
  • What you expected and what happened.
  • The customer, quote, project or task reference.
  • Approximate time and timezone.
  • The visible error message.
  • Whether it affects one person or the whole team.
  • A screenshot with unnecessary private information removed.
Never email passwords, bearer tokens, Client Secrets, complete bank details or private customer links. Support can arrange an appropriate way to inspect sensitive evidence if needed.

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Before reporting

For a missing menu, check your role and feature availability. For a provider issue, check the connection and last successful update. For payments, note whether the state is processing, failed or paid. For calls, check microphone permission, phone readiness and the allocated number.

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SOPs and keeping these guides current

Use the application’s SOPs area where enabled and this documentation for operating guidance. If a label or flow has changed, send the page link and the current screen details to support.

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ArgonixIntelligence in this workflow

Use available summaries to gather context, but include the original error or record reference. An AI explanation alone may not identify the cause. Prepared for ArcSolar users by the ArcSolar team. Support: support@arcsolar.com.au

Related topics

Welcome to ArcSolarYour first chapter with ArcSolarUse ServiceM8 alongside ArcSolar7. Get ready for your first customer6. Follow through beautifully