Organisation setup - ArcSolar Docs

The organisation owner completes the setup. Have the ABN, business details, billing email, phone, address and bank details ready. This guide follows the documented qa onboarding flow. If your workspace uses an invitation or different prompts, follow those and ask support if you cannot continue.

Create the workspace

Create your account and verify your email.
Complete the business profile: identity, address, timezone, services, operating states and team information.
Choose Create organisation, then review the Spark and Arc plans and their inclusions.

Complete billing

Step	What to do
Communications rates	Choose Review VoIP rates, read them and accept separate usage billing
Software subscription	Choose Open Stripe in new tab, complete checkout and return to ArcSolar
Calls and SMS	Authorise PayTo in your banking app and wait for active status; Skip for now leaves communications unavailable
Customer payments	Complete Stripe business verification; collection starts when Stripe enables it

At Your workspace is ready, review outstanding items and choose Enter workspace.

If setup stops

Return to the same organisation rather than creating another. Subscription, PayTo and customer-payment setup have separate statuses. Stripe review or bank confirmation can take time. Enter financial and identity details only in the secure setup flow.